A heat pump is not a furnace
It runs all year, so a repair has to account for both seasons.
Furnace
- Burns fuel or uses electric elements to make heat
- Works only in the heating season
- Cooling comes from a separate system
Heat pump
- Moves outdoor heat indoors with refrigerant
- Reverses in summer to cool the house
- Defrosts its own outdoor coil in winter
How a repair call goes
Call
Tell us your town, the symptom and when it started.
Inspect
We check the outdoor unit, air handler, thermostat and wiring.
Explain
You hear the fault and your repair options before work begins.
Test
We run the system in heating and cooling before we leave.
What to have ready
- Model number from the outdoor unit label
- Any code showing on the thermostat
- What the system did before it stopped
- Whether a breaker tripped
Need a heat pump technician?
(858) 293-9400
Tell us your town and what the system is doing.